Refunds, cancellation, and deposits

This page applies to professional examination work commissioned from DataCompute Base Advisory, 49, Bandar Baru Jaya Gadi, 26070 Kuantan, Pahang. It does not apply to goods, shipping, subscriptions, or online checkout — we do not sell those. The engagement letter controls if it says something more specific.

What you are paying for

Fees are for time and judgement on a named file: reading, testing, meetings, and a written pack. They are not a licence fee, not a success fee on lodgement, and not a deposit against a product.

When a full refund applies

If you cancel in writing before we have sent the week-one request list and before any opening meeting, we refund any retainer in full within fourteen working days, by the same method you paid (bank transfer unless the letter says otherwise).

When a partial refund applies

If you cancel after fieldwork has started, we invoice time already spent at the rates in the letter, plus any agreed out-of-pocket costs (for example, a bank confirmation fee we have already incurred), and we refund the unused remainder of a retainer. “Started” means we have opened your documents or held the walkthrough, whichever comes first.

Non-refundable amounts

Time already worked is not refundable. A scheduled on-site day in Kuantan that you cancel with less than two clear working days’ notice may be billed at half a day if we cannot reassign the diary. Third-party confirmation fees already paid are not refundable by us; we will pass through any refund the bank or trustee actually returns.

Work already started

Draft notes, exception lists, and working papers produced before cancellation remain our working papers. You receive a copy of anything we had already agreed to deliver by that date, in the state it then exists. We do not finish the closing pack on a cancelled engagement unless you ask us to complete it and we agree a remaining fee.

Rescheduling

Walkthroughs and closing meetings can be moved once without charge if you give two working days’ notice. Further moves, or a move inside two days, may be billed as a short additional session if the original slot cannot be used for other client work.

No-shows

If the named finance contact does not attend a booked walkthrough and does not warn us, we may bill the reserved time and require a new date before sampling continues. The engagement is not cancelled by a no-show unless you write to cancel it.

Deposits and retainers

We usually ask for a retainer before week one, set out in the letter. It is credited against the final invoice. It is not a separate “booking fee.” Unused retainer after a proper cancellation is refunded as described above.

How to request a refund

Write to engagements@datacomputebase.digital or to the Kuantan address, with the engagement reference and the reason. We confirm the calculation in writing. Refunds that are due are paid within fourteen working days of that confirmation. Processing time at your bank is outside our control.

Method

Refunds are made by bank transfer to the account that paid us, unless you instruct another account in the same name as the contracting entity. We do not refund in cash or in kind.

Exceptions

If we withdraw because of a conflict, because we cannot obtain access you promised, or because the file requires work we do not offer (for example a statutory audit opinion), we invoice only time spent and refund the rest of the retainer. If you withdraw because you disagree with an unfavourable exception schedule, that is a cancellation after work started, not a defect in the service.

Questions: +60 09-538-2516 or engagements@datacomputebase.digital.